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Tameer invests in customer-centric solution

- March 2, 2009, 11:01 am

Tameer invests in customer-centric solution

As part of its ongoing commitment to consistently providing excellent customer service, Tameer, one of the Middle East’s leading real estate developers, has implemented the latest Enterprise Resource Planning and Customer Relationship Management software (ERP/CRM) from Oracle Corporation.

The software, which is built around industry-specific best practices and standards, was successfully implemented and rolled-out on 21 January 2009, with the help of Global Technology Services LLC, and will assist Tameer in achieving the highest levels of customer service and customer satisfaction through strategic front office solutions.

It will also help the firm to streamline internal operations, and will provide profound data access through reporting mechanisms and business intelligence tools.

The ERP software offers centrally integrated global selling, automated billing with future web-enablement for customer access, budget management and control options, customer care integration, document management, and business intelligence, all of which help to enhance the level of service offered to customers.

In addition, the software provides Tameer with a comprehensive, user-friendly solution that facilitates the flow of information between departments, increasing productivity and resulting in further savings.

In this time of rapidly changing needs, Tameer’s implementation of this software will ensure that the firm maintains its excellent customer service record.



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